1. Terms and Conditions
Reservations
Rates are valid as indicated in the document – Product Information Pack.
Rack and STO prices are separately indicated. STO prices are non-commissionable.
Unless specifically indicated, rates exclude entrance fees; meals for guests and drivers and guides, Camissa reserves the right to sub-hire the same or similar vehicle from another operator.
Rates are subject to change due to unforeseen increases such as fuel price and government levies.
Rates are subject to your final detailed itinerary
Quotation and payments are done in South African Rand.
Vehicles
1. Passengers are requested to wear the safety belts where fitted.
2. Passengers are not to leave any personal belongings in the coach where they can be seen by passersby and after the completion of the service. We cannot be held responsible for any losses.
3. Smoking and the use of alcohol is prohibited in vehicles.
4. No beverages are included in confirmations and can be arranged if so requested.
5. The client will be responsible for any damage to the vehicle and its fittings caused by the negligence of any passenger.
6. Baggage and personal belongings are carried entirely at owners’ risk. We shall not be liable for any loss or damage to luggage or personal belongings, under any circumstances. �
Members: Khonaye Tuswa, Samantha Mtinini
Reg. No. 1996/049440/23 — Cape Town Tourism No. CAM401
17. Cancellation Policy and Penalty Fee
Cancellation will only be accepted in writing and we will confirm this in writing
Non-Refundable Deposit
o To secure booking: 10% of total value
o 30 days prior to departure: 25% of the total value
o 10 days prior to departure: 100% of the total value
o Cancellation within 24 hours 100% charge total value of the tour
No shows will be charged in full and no refunds will be made for no shows
PAYMENT TERMS
All quoted prices Exclude VAT
Please sign and fax back quote if accepted within 7 days from date of issue
This quotation is subject to the business’s terms and conditions of trade. The client by paying the deposit acknowledges that he/she has read and agrees to be bound there.
The prices reflected in the quotation are valid for the year 2018 only. The prices quoted are based on the itineraries, number of passengers and requirements specified by the client. Any changes to the aforesaid may result in additional cost which will be for the client’s account. Please therefore inform us of any changes to your program in order for us to amend the initial quote.
Any changes to the itinerary must be discussed with management prior to service.
Bookings for vehicles are subject to availability thereof.
Provisional bookings will be held for a period of 1 months.
The client is required to pay a deposit of __50_% in order to secure the booking.
A booking will only be confirmed once we have acknowledged receipt of the client’s written acceptance of the quotation and payment of the deposit into our nominated bank account.
The client is required to ensure that the balance of payment due is paid and had sufficient time to clear, where applicable, prior to the departure date or paid in cash before commencement of the service on short notice bookings.
The price quoted excludes any meals, toll fees, tourism levies, entrance fees, or any other taxes and levies of whatsoever nature not quoted herein, payable during the tour/excursion. Such fees will be for the client’s account.
Bank charges on international bank transfers are strictly for the clients’ account.
PAYMENTS
Rates quoted herein are in South African Rand (ZAR);
Payments made into our bank account are to be transferred in ZAR only.
Bank charges on any transfer are strictly for the clients’ account;
Please use the group/name quote reference when making payments.
PUNCTUALITY
The collection times are those requested by the client, and it is therefore his responsibility to ensure that sufficient time is allowed to arrive at his destination.
Should the client fail to arrive at the requested collection point, he will be held liable for the full booking fee.
Except for private tours, guides will leave the collection point on the time stipulated in the itinerary. The client is therefore requested to contact our offices on (021)_5102646..or ..0786577788..should he foresee any delay in arriving at the scheduled collection time in order. �
Members: Khonaye Tuswa, Samantha Mtinini
Reg. No. 1996/049440/23 — Cape Town Tourism No. CAM401
The guide may be unable to arrive at the scheduled collection time due to circumstances outside his reasonable control, the client is therefore requested to wait at least..10..minutes after the scheduled collection time, should the guide fail to arrive, prior to making alternative travel arrangements. Our offices will however endeavour to update the client of any possible delay in collection.
Should a vehicle booked by the client become unavailable, for whatsoever reason, Camissa Travel reserves the right to sub-contract the services quoted, and should the client accept the aforementioned remedy, the substituted service will compare equally as far as circumstances permit.
PASSENGERS PROPERTY
Passengers are responsible for the care and security of their personal property and luggage and should therefore refrain from leaving their property unattended.
Neither Camissa Travel, nor its employees will be liable for any loss or damage to property which is beyond its reasonable control. Travellers’ are therefore encouraged to ensure that they have adequate travel protection insurance which includes but is not necessarily limited to trip cancellation or interruption, baggage protection, health/medical, accidental and/or death cover.
Camissa Travel will not be held liable for any incidents whatsoever, to your personal items or luggage, due to a passenger’s failure to adhere to these terms and conditions.
PASSENGER CONDUCT
The guide has the right to refuse any client who in his/her opinion is a danger to the guide, access to the vehicle or the other passengers.
Camissa Travel reserves the right to refuse admission to person/s that may hinder the health and safety of fellow passengers.
Smoking, the possession and/or consumption of alcoholic beverages and/or contraband substances, is NOT permitted in our vehicles under any circumstances and passengers will be
refused boarding at the sole discretion of the guide. In the event of the passenger being refused boarding, the passenger will forfeit any right to a refund or compensation.
You will be held fully responsible for valet and/or repair fees should you / your clients sully or damage our vehicles.
No animals will be carried on Camissa Travel with exception of trained guide dogs accompanying a visually impaired passenger.
Camissa Travel will not be obliged to carry any child under the age of 13 years unless that child is accompanied by a responsible adult.
Camissa Travel is committed to passenger safety. Each vehicle is insured with passenger liability insurance.
GENERAL
The guide, in his/her sole discretion will determine travel routes. The client is welcome to suggest alternative routes, but should understand that the guide’s decision is final and no
discussion to the contrary will be entered into. �
Members: Khonaye Tuswa, Samantha Mtinini
Reg. No. 1996/049440/23 — Cape Town Tourism No. CAM401
A car seat is mandatory in transport children under the age of 3 years. Car seats are not provided and the client is therefore requested to provide same. / Car seats can be provided at a fee of R……… Please indicate whether this service is required when making your reservation.
Camissa Travel, its Members, agents, associates and any other person indirectly in the employ or service of Camissa Travel shall not be liable for any loss, damage, injury, accident, death, delay or inconvenience to any person or their belongings, unless the aforementioned is attributed to circumstances within their reasonable control.
This privacy notice forms part of your agreement with Activitar.
During our interactions, you share personal information with Tornado Tour Systems (Pty) Ltd, trading as Activitar, registration number 2004/000954/07.
This notice tells you what to expect when we collect information from you and how we use it.
It is part of our agreement with you, and we may need to update it occasionally. When we do, we will inform you. You should read this notice along with our terms and conditions that apply to the products and services you use.
If you have any questions about this policy, please contact us by email at privacy@activitar.com or by phone on +2787 250 0276
We collect your information in the circumstances outlined below. Sometimes we are required by law to collect your information, for instance, if tax legislation forces us to collect personal information.
We need some general information before we can enter into an agreement and you can begin to use our reservation system and online distribution service.
We collect your:
company name
contact details
VAT number
banking details
details related to your operating processes and offerings
details contained in your company registration documents
identity documents of your mandated officials
proof of address of your mandated officials
proof of banking details
We use this information to:
load you on our services and configure the system
set up and process payments via the payment gateway
communicate with you
provide training
process orders
provide your offerings to clients via activitar.com
provide support
send you statements, receipts, invoices or any other legal documents that relate to your transaction
fulfill our legal obligation to use or disclose your information
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. In other instances, we are required by law to collect your information, for instance tax legislation forces us to collect personal information. |
In order for our service to function properly, ‘customer data’ is generated and collected. This includes your, and your clients’ personal information. We collect your clients’ names, contact details, and details about their bookings.
We use customer data to process bookings and reservations on our reservation system and distribution service, to analyse and improve our services and to identify and solve problems where they may appear.
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. |
When you contact us by social media, email, our support service or telephone with a query, complaint, or request, we collect the information contained in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
Legal basis for processing: Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests. |
We have a monthly newsletter that is delivered by email.
We’ll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
Legal basis for processing: Data protection legislation allows us to process personal information when you have given us your express consent. |
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
We use service providers and suppliers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
We share your information with service providers when they help us to:
store information
process payments
ensure you have access to the services you paid for
deliver our newsletter
help monitor the effectiveness of our promotions and advertising
help us manage our business, for instance accountants and professional advisors.
maintain our website
find and fix errors and performance issues on our website
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services. We will not sell your information or share information with third parties for the purposes of direct marketing (we don’t like spam either).
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for 5 years from the date of your last transaction with us. However, we may keep your contact details for longer for marketing and mailer purposes.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact the Activitar support team at +2787 250 0276, which will connect you to Chris Coetzee, our information officer.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
ask us what we know about you;
ask what information was sent to our suppliers, service providers, or any other third party;
ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;
unsubscribe from any direct marketing communications we may send you; and
object to the processing of your personal information.
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at privacy@activitar.com. It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.
If you are in the European Union, you have these rights in terms of the GDPR:
The right to be informed about the collection and use of your personal information.
The right to access your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may charge a fee in some circumstances. We will let you know if this is the case.
You have a right to have inaccurate personal information corrected or completed if it is incomplete. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to have your personal information erased, also known as the ‘right to be forgotten’. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to request that we restrict or suppress your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to reuse your personal information for your own purposes across different services, also known as the right to data portability.
You have the right to object to us processing your personal information in certain circumstances. You may make your objection by contacting privacy@activitar.com. We may take one month to respond to your request. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
You have the right to complain to a supervisory authority in the Member State where you live or work, or where the infringement took place.
You have the right to object to automated decision-making and profiling.
You may ask that a human review any automated decisions that we make about you, express your point of view about it, and obtain an explanation of the decision. You may challenge any automated decision made about you by contacting privacy@activitar.com. We may take one month to respond to your request.
© 2024 Tornado Tour Systems (Pty) Ltd ta Activitar.